Q: What makes your ice cream stand apart?
A: At Grassroots, we believe the best ice cream starts with the best ingredients, and we never take shortcuts. We use the highest quality cream, make most of our mix-ins in-house (from jams and baked goods to toffee), and craft every batch in small quantities to ensure perfect flavor and texture. Our recipes are honed over years of testing and tasting, and we never use artificial dyes or colors. With over 100 flavors—ranging from creative options like Goat Cheese Blackberry and Blood Orange Chocolate Chip, to classic favorites like Double Oreo and Chocolate, plus seasonal specials—you can always count on exceptional taste, whether you’re sticking with a tried-and-true favorite or discovering something entirely new.
Q: Can people with allergies safely enjoy Grassroots ice cream?
A: We take allergies seriously and want everyone to enjoy our ice cream safely. Our ice cream bases are free of nuts, gluten, soy, and eggs. Mix-ins may contain these common allergens, so for the most accurate information about any particular flavor, please ask the cashier for guidance. Our dairy-free ice creams and sorbets are consistently praised by customers as some of the best they’ve ever had.
Though we follow stringent cleaning protocols, cross-contamination is possible, and we advise customers with severe allergies to abstain from eating our ice cream. Our team is always happy to provide detailed information about each flavor and can use a fresh scooper upon request.
Q: Do you offer dairy-free and gluten-free options?
A: Yes! We always have at least one dairy-free ice cream and a variety of sorbets on rotation. Popular dairy-free flavors include Chocolate Double Oreo, Honey Coconut, Mandarin Orange, Peach, and Strawberry, while our sorbets feature flavors like Apricot, Blueberry Lemonade, Guava, Lemon Limeade, Mango, Peach, Raspberry, Strawberry, and Watermelon Lemonade. Our dairy-free ice creams consistently earn high praise from customers—many say they’re the best they’ve ever had! Most of our ice cream flavors are also gluten-free; mix-ins may contain gluten, so please ask for details if you have dietary restrictions.
Q: Do you serve food in addition to ice cream?
A: Absolutely! In addition to ice cream, we serve a wide variety of scratch-made, fresh food. Enjoy tacos, rice bowls, international favorites like our Greek Gyro and Greek Rice Bowl, as well as comfort food staples including fried chicken, burgers, mac & cheese, BBQ pork grilled cheese, and hearty soups. Everything is made with care using fresh ingredients, so you can count on flavor and quality with every bite.
Q: Do you offer vegetarian or vegan food options?
A: Yes! We offer a range of delicious vegetarian and vegan options. Some favorites include our Medi Salad, Falafel Wrap, Pho-ritto, and Banh Mi. We always have at least one vegan soup available, and many of our menu items can be made vegetarian or vegan upon request—just ask our team for guidance.
Q: How do I order takeout or delivery?
A: You can place a takeout order by calling any of our shops or ordering online through our website. Orders can be scheduled in advance or placed as needed for same-day pickup. We also offer delivery through Toast, UberEats, DoorDash, and Grubhub. For larger orders or special events, check out our dedicated catering page, or give us a call in-store.
Q: Is there indoor and/or outdoor seating?
A: Yes! All three of our locations have indoor and outdoor seating. In New Milford, outdoor seating is limited to benches, but the beautiful town green is just steps away. Granby and Simsbury locations offer ample indoor and outdoor seating for a comfortable dining experience.
Q: When are you open / do you close for the season?
A: Our Granby and Simsbury locations are open seven days a week, year-round. New Milford follows winter hours from December through March, open Thursday through Sunday.
Q: Do you cater or host events?
A: Yes! We offer food catering for parties, corporate events, and special occasions. You can place an order online or call any of our shops to coordinate. For ice cream catering, we do our best to offer boxed ice cream for pickup when available. In addition, our Granby location has a private party room upstairs that can be rented for gatherings, making it perfect for birthdays, celebrations, or small events.